woman on laptop with dog on the table besides her

Account Issues FAQs

Oops! Having Trouble Accessing Your Account? No Worries – It Happens to the Best of Us! We’ve got two easy ways to get you back in: 1.  Click this link: https://usserviceanimals.org/customers/password. This will allow you to log in and reset your password yourself. 2. Want a helping hand? Our support team would love to assist! […]

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man laying with his emotional support puppy on his couch in front of a brick wall

Service Animal vs. ESA FAQs

What’s the Difference Between a Psychiatric Service Dog and An Emotional Support Animal? They’re both amazing companions, but they have some key differences: Service animals are like four-legged superheroes! They’re specially trained to help people with emotional or mental disabilities. ESAs are more like furry best friends. They don’t need special training, but they’re experts […]

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woman hugging her emotional support dog on her living room floor

Additional ESA Forms and Legal Support FAQs

Why Is My landlord Asking for Additional ESA Forms? Hey there! Just a quick note about your ESA assessment: Your session covers the basics – your Mental Health Provider will chat with you and confirm if an ESA would be helpful. Sometimes, housing or schools ask for extra paperwork beyond the ESA letter. If you […]

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Order Tracking & Delivery FAQs

When Can I Expect My Order? We know you are ready for your products! You can expect to receive your printed materials in the mail within 7 to 10 business days, while vests and accessories can arrive even sooner. If you purchased digital copies, you should have received your ID card and Registration Certificate via […]

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man holding his emotional support cat who is pawing his face

Registration Cost and Process FAQs

What Great Items Come With My ESA Registration? Let me share with you the exciting benefits of registering your emotional support animal! We’re thrilled to offer a package that goes above and beyond to support you and your furry companion: Premium Quality Kits: You’ll receive our top-notch, specially curated kits designed to enhance your experience […]

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woman laying on couch with her emotional support cat

ESA Letter Cost and Process FAQs

Curious About the Price of An ESA Letter? Great news about ESA letters! Let me break it down for you in a way that’s easy to understand and shows how we’re looking out for you: Affordable Care: In most states, an ESA letter is just $179.99. That’s it! Expert Consultation Included: This price covers a […]

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woman snuggling with her emotional support puppy

VIP Membership and Cancellation FAQs

What’s the Reason for the Monthly Charge On My Account? I’m so glad you asked about those monthly charges – it’s a great opportunity to share some exciting news with you! Those charges you’re seeing? They’re the key to unlocking a world of amazing benefits for you and your beloved support animal. Welcome to the […]

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