Refund Policy

FOR PRODUCTS:

If you are not completely satisfied, please call us or email us for a 100% refund within 45 days of your purchase.

Phone: (985) 202-2189

Email: support@usserviceanimals.org

Address: 69156 Hwy 190 Service Rd., Covington, LA 70433

FOR ESA LETTERS

We guarantee that the mental health professional to whom we refer you is properly license and that the letter he/she provides meets applicable federal laws. If your letter is rejected by any government housing authority, we will issue a 110% refund of the consultation cost.*

110% Guarantee of the ESA letter details:

*For the 110% refund:

  • You must present proof that a written request for reasonable accommodation and the ESA authorization letter were presented to your landlord, housing management company, or housing authority.

  • If you are refused reasonable accommodation, you must call our legal department for legal support to give us the chance to guide you through the complaint process or contact your landlord, housing management company, or housing authority.

  • After filing disability discrimination complaints with HUD and the state housing authority, present the rejection letter from any of the government housing authorities that they have rejected your ESA due to the letter.